FAQs

Product information
Which kind of quality you have? Our products are Walmart / Kmart quality or flower shop quality, not high end gift line quality.
Can I give your products to infant? Sorry, No. All our products are only for age3&up.

Ordering
How to place the order? Please just click the item picture and you will see the order button, enter the quantity and check out. We do not take phone order except the following conditions: Your order is larger than $500, or your want to repeat the same past order.

Payment
Can you bill me or take check as payment? Sorry, we only take credit card as payment. We may give term for certain kinds of customers upon approval.

Shipping
How long will my order be shipped? We will ship it in 1-2 days for non-personalized order. Or 2-3 days for personalized order ( it may be longer if there is question or problem for the issue of art/logo) . For holiday high seasons, it may add 1-2 extra days. ( only working day counted as a Day)
Can I pick it up or use own carrier to avoid the shipping? Yes, you are welcome to do that! You can choose the Pickup under the shipping method. Call us before you come to pick up. To send your carrier to pick up, you need first to contact for the weight, boxes information for arranging your pick up.
Can I get all free shipping just like the other famous site doing? Good question! But, the real question is we are different: we have very very low wholesale price; we do not charge you a membership fee in front. If real world, someone has to pay the shipping. You buy very low price with fair shipping = You buy very high price with free shipping. More likely, you will save a lot with low price items for larger order since shipping rate is going down with quantity ( weight) increased.

Return&Exchange
Can I return the order if I do not like it? Yes, you can return it with No reason. Since we have paid the shipping to you, you need to pay the shipping back here. In case of exchange for same size items, after you pay to send back, we will send the same amount same size with Free shipping.

Contact
Why was no one pick up the phone when I called? It may have different situations. 1- You are in East and we are in West, there may be 3 hours difference. When you call us at 8 am, here we are still in bed (5am). 2 - We are so busy due to high seasons or short of hands. 3- Sending the email with question is the top choice, or leave the message by phone if it is urgent. Most cases, we will pick up the phone during the business hours.

Comments
Just a quick note to let you know that I received my order today. The quality, (having no way to see it until I got it) far exceeded all my expectations.I am very happy with the 6 bears (2 from another order sent to a friend).I will be ordering again soon, for our Montana Resort. Thank you also for the quick shipping in spite of the Holidays. Thomas

Thank you very much for covering the shipping on this order and ensuring they got to me quickly. They arrived yesterday, which will allow me to get them to the hospital in time for their party. Thanks again, Chris

Good Morning!! Just wanted to THANK YOU! We received the teddy bear order for our Police Department donation. They are beautiful! As usual, they are of high quality construction and super cute! Thank you again for helping our Council to make such a meaningful donation that will make a difference in the life of a child. Sandy

Received the teddy bears today. They are darling. After club approval we will be ordering more. They are for our county firefighters when they come across children in distress. Thank you very much!